Ryan A Graves.com Net Promoter Score

March 8, 2009
Posted by Ryan Graves

Ryan A Graves.com Net Promoter Score

At GE we use NPS or Net Promoter Score to see how our customers view the business. On Eric Ries’s, Lessons Learned blog he also uses NPS to see how his readers are liking and sharing his blog. Today, I’d like to use the same measure to see how I’m doing here on my blog.

Net Promoter Score basically asks, how likely are you to recommend X? You take the people who would promote you (7 or higher) minus the people who wouldn’t (3 or lower) and you have your score. I’m hopefully going to get 50 people to fill out this survey and I’ll definitely present the results here afterwords. I really enjoyed the results last time we did a survey so please participate here, it’ll only take you 4 seconds.

So, I’d like to ask you…

How likely are you to recommend Ryan A Graves.com to a friend or colleague?

Click the link to answer the survey

Over the past month you’ve not seen any startup type posts, I’ve gone Tim Ferriss on you and have just written about my adventures all around China. And I’m not done writting about them :) But, now that I’m back, I’ll continue to talk about my adventures with SocialDreamium and ActionsTalk. I’ve also been reading ‘The 4 Hour Work Week’ and have many thoughts to share on that over the next couple weeks.

As always, I love the interaction on this blog and encourage you to comment and get conversations going around anything we talk about here. Talk to you soon!

Blogging and traveling, a golden combination (thenextweb.com)
NPS is Growing Up (adaptivepath.com)
Talking Travel with Tim Ferriss (again) about his new TV show: Trial By Fire (gadling.com)

0 Comments

Posted Under Entrepreneurship

Ryan Graves

Adam -
Thanks so much for the thoughts. Regarding your money or time investment
thought, I'd argue that there is definitely a time investment when choosing
what blogs to read. It might seem like a small amount but the decision to
read this blog over any other is something that I value and I see as an
investment. Thanks for the thought and I hope you voted.
Cheers.

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adam dorrell

Ryan
I like your idea to test your blog loyalty score with Net Promoter. You should get some valuable feedback. However, as a five-year practioner of measuring the Net Promoter Score, I believe the score itself is most useful to measure transactions where the customer has invested money and/or time. The most involved customers are often the most opinonated. Your success in the survey will likely depend on the readers who read you often, as I'm guessing no money is changing hands yet! For other news on CustomerGauge, we cover it on our news site, www.enGaugement.net. Best of luck with your endeavour, Adam

ryangraves

THE DREAM IN ACTION

By Ryan Graves