THE DREAM IN ACTION

And this is why ING just lost my business today…

http://getsatisfaction.com/mint/topics/ing_dire...

It's my money. I am doing *them* a favor by storing it with them. They profit from this. If they can't offer the services I need, it's a competitive landscape and there are plenty of other banks who can.

Wow- Thanks for chiming in, I definitely think it's something that ING needs
to consider.

Any ING employees want to chime in on the conversation here on the blog?

Does anyone's bank account current have multifactor authentication (e.g. usb fob required to plug in, along with user name/password for login?) Would you use this if it allowed additional functionality (e.g. larger transfers, interaction with aggregators, etc?)

I've never heard of it, and unfortunately I don't deal with large enough
sums to require such security. :)

Good for ING Direct. They have to take a pro-active response to any third party that can access their customer's data. If there were a breach (a la Rudder.com), then ING Director would be the responsible party whose name would be dragged through the mud in the press. Secondly, I feel any company should concentrate and put an emphasis on the web user interface as it is quickly becoming the main touch point with customers even if it isn't the specific business they are in. This is especially true with ING Direct who isn't built on a typical 'brick & mortar” FI model.

I agree, I would commend ING for taking such a pro-active approach to this
issue, however, I do think their may need to be a little more consideration
for how the users would like to use their own data.

I'm sure ING has insurance on security breaches, it would be interesting to
see if their were insurance policies for multiple entities sharing data such
as Mint.com & ING Direct…

Thanks for the comment Eric!

Thanks for the post! I just sent an irritated complaint to ING about this very issue, since Mint has been unable to update my account with them for 3 days. It's odd to me how intermittent this thing is — sometimes it updates “normally” for days and weeks at a time, then other times I'm just cut off.

Yours was the first Google hit when I searched on the error Mint shows me.

If this is ING's stance, I, too, may consider taking my money elsewhere.

I also just joined the conversation at http://getsatisfaction.com/mint/topics/ing_dire... ;-)

Given Robert Weaver's more polished reply, I'll probably just continue to wait and see what happens.

There's no reason ING an't provide the good security that all customers expect, while at the same time providing the same functionality and access that have become “industry standard”.

If I thought for a second the security of my accounts were compromised by Mint's read only access to them, I'd never have allowed it in the first place.

I have to agree with the point you've made here most: “There's no reason ING
an't provide the good security that all customers expect, while at the same
time providing the same functionality and access that have become “industry
standard”.”

It seems to me that since almost every other bank has been able to make this
work and keep things secure it must be an ING problem. However, I'm not
ready to leave them yet, I will wait also.

Thanks for chiming in!

you bet – thanks for posting this! I tweeted about it earlier this morning: https://twitter.com/dfwdraco76/status/3932692266

It looks like all of this discussion is a moot point now as Mint.com was acquired by Intuit. For mint.com, who always said they were anti-bank, they now have to renege on their ideals.

Glad you commented, I've been thinking about this all morning.

I think this is a risk to Mint.com because it may be even tougher now to
incorporate/integrate with other big banks now that intuit owns it.

In reply to Justin's “Tell me another bank thats open 7 days a week 8 am to 8 pm ALL time zones across the US?”:

E*TRADE! Pull your head out of your ass and look at your competition! Just because you're riding the first-mover wave (or maybe you copied E*Trades lack brick & mortar, no fee, 24/7 cust service business model), it in no way means your competitive advantage is sustainable!

Somebody skipped the PR course in business school…

Gotta love a good call out. Tell those turds who's boss.

Thanks for stoppin by Garret!

Gotta love a good call out. Tell those turds who's boss.

Thanks for stoppin by Garret!