THE DREAM IN ACTION


Email updates     RSS icon RSS icon
An entrepreneurship and adventure blog: THE DREAM IN ACTION (by Ryan Graves)

Startups should leverage existing systems

Why raise $30 million to hire an enormous, nationwide sales force if you could use the power of existing sales teams for a fraction of the cost? Recently, I’ve been thinking about how startups can leverage other, larger, companies to build out their model. After all, a startups purpose for existence is to test their model. So why wouldn’t a startup leverage every existing system possible to keep costs low and test the model?

An increasing trend in startups, for good great reason, is to use Facebook Connect to leverage the existing social graph. Look at Foursquare, HotPotato, or OMGICU, all great examples of instantly connecting via FB connect to pull in all of your friends from likely your largest existing friend network. The time and wasted money that these startups would spend developing a brand new social graph is ridiculous.

There are so many opportunities for rapid growth through this type of “existing system leveraging”. With Foursquare I’ve been working hard to get as many venues involved and offering specials in the application as possible, so why wouldn’t I take my own medicine here. I try to use, excuse me, partner with the people who already have relationships with these venues. It turns out there are marketing teams who have great relationships with large groups of bars and restaurants, working directly with these people may bring in 10-20 venues in one fell swoop rather than me pounding on each venues doors individually. Or, another example is liquor distributors? They have strong relationships with bars and can possibly influence the end price of the product to a customer who say, checks in on Foursquare…get it. There are sales teams that work with these people and have a system in place already like Coke, or Zoom media (those ads above urinals), etc. etc. etc., the list could go on.

Whether you’re building a social app, or a utility that sits on top of the ’social graph’ I’d encourage you to look at ways to use existing systems, social or otherwise, as your best distribution channels. The cost is likely lower, and the impact likely higher.

What existing system have you leveraged?

Reblog this post [with Zemanta]


There's more where that came from! Just subscribe and get updates to email or RSS!


Email updatesRSS updates
--->
Comment Rules: Basically we are very open with comments. Feedback and even push back is a good thing but being disrespectful towards myself of other readers/commentors won't fly. Also, Please do not put your URL in the comment text and please use your PERSONAL name or initials and not your business name, as the latter comes off like spam. Have fun and thanks for adding to the conversation!



  • Ryan I agree with you 100%.. I guess I have more of a question than a comment. I'm building a social site and have considered allowing registration/login via FB Connect but I need to collect email addresses and demo information for an e-newsletter. With FB Connect, is there a way to get email information or would it be best to stick with a traditional registration?
  • Anthony-

    I don't know the details of FB connect. I'll be working with it more over
    the coming months so when I do learn this detail I"ll post it.

    Cheers,
    Ryan

    2010/2/4 Disqus <>
  • I am not in your particular space Ryan, so what you are saying here sounds quite reasonable to me though the arena you operate in is an alien universe to the one I exist in, so I want to think more broadly about the meaning of leverage rather than simply the means.

    The mere fact that we operate out of different universes is absolutely great, because I am firm believer that the greatest benefit of diversity is that we learn so much more from people who are different to ourselves - and what is after all competitive advantage but a mastery of creating differentiation in the market.

    I think that if I can get my handle around the meaning of leverage, I can much more easily decide what my means are going to be - in other words that immortal phrase "strategy is tactics, tactics are strategy".

    Paul Graham says:

    "What matters is not ideas, but the people who have them. Good people can fix bad ideas, but good ideas can't save bad people."

    from: http://www.paulgraham.com/start.html

    Leverage when it is a positive force accelerates achievement, but pick the wrong kind of leverage and I think it has just as dramatic an impact as the kind of leverage that one finds in financial systems, where margin calls rather than sales cycles are utilized.

    Utilizing other people's money to make money is an accelerator but only when the underlying indicators move in the right direction. I see utilizing other people's help in making sales in the same way. Leveraging sales teams works for me if they are firstly have an additional incentives not to introduce customers which may be "bad margin calls". Unprofitable customers are the fate of not paying attention to the input quality (assuming this input is for transformational rather than transactional clients).

    What I like Graham's quote is the reminder that leverage can be used to great effect but it still comes down to people. I do like Steve Blank's reference to lean startups, I am absolutely for all for that kind of underlying efficiency because its principle is to base the flow of value from the perspective of customer demand.

    The question then is, is the quality of customers or clients generated an issue for the startup or does one grin and bear the teething pain points of accepting any source of clientele because the goal is not to fuss over quality of customer but one of financial survival. The additional principle beyond agile startups is the principle of starting right.

    The core question for me then is what does "starting right" mean?

    A system is only as good as the abstractive, imaginative and reasoning qualities of the people who utilize it, I like to paraphrase Graham's remarks as "Good customers can fix bad ideas, but good ideas can't save us from bad customers" - because the greatest leverage beyond the source of sales teams is the relationship bridges with customers themselves. A sales team that brings real leverage to a business are worth their weight in gold when they inject opportunity into the system rather than customer life-time value problems.

    There is one other problem in this leverage universe which is to assume that startups mean technology startups. Just as the value of the network is improved by the number of connected users in a Metcalfe way, the value of leverage is improved as we widen our attitudes as to what startups are, and embrace this greater universe of "startups", because in welcoming that greater universe of non-technology as well as technology startups to these emerging leverage points, that is the real multiplier effect.

    The multiplier effect here is then to reduce the long-term casualty statistics that all startups inherit, the failure rate is incredible, but "starting right" is one means of surviving the longer-term path for startup viability. That is how I view leveraging professionals (not just sales pro's into the startup eco-system).

    No matter what system one uses, the biggest part of navigating the startup ecosystem is starting right. Your words help me get my head around that, but I would rather pay a lot of front-end thinking time to this question of starting right, rather than simply think about leverage as a tactic. For me the way I see it, the whole process of how we leverage is a really tough strategic issue, if I can work that one out, then the systems will take care of themselves, or at least I will start seeing in new ways the greater power of leverage here.

    Anyway Ryan, you know I am so prone to thinking out aloud, so thank you again for orientating my neurals towards this direction today :-)

    [Em]
blog comments powered by Disqus


Web Statistics