September 7, 2010
Posted by Ryan Graves
Job titles and recruiting.

This is going to be a short post, because the reality is that I don’t know a ton about this topic. But I’m right down in the mix of it and I’ve got a few first lessons that I think might be valuable for the folks who are as fresh as I am. I don’t mean to discredit what I’ve learned and I don’t mean to state this as gosspil or any kind of genius, it’s just real and from the trenches.
Title does matter.
In posting a job, it’s absolutely critical that you get the job title correct. It matters for the company to guide the structure of the team, it matters for the individual to provide clarity on what her responsibilities may be, and it matters for marketing and getting people interested in applying for the job. It needs to be clear and descriptive enough that in one glance the persons applying will have a solid idea of the work they will be doing. Similarly, it helps to have enough buzz words that it’s at least some what appealing to an applicant…if not sexy. There’s trends in job titles and as an executive hiring for those roles it’s pretty darn important to understand those trends.
UberCab is currently hiring for an awesome business side startup role that will be responsible for huge growth of our company if executed on correctly. The job started out as ‘City Manager’, thinking that this person would own the overall operations of a city. We thought the generality of the title would imply great responsibility and opportunity, I was wrong. We realized that nobody understands what the hell a City Manger would do. The title had to change.
We rewrote the job post and title to read ‘Operations Mgr’. This seemed closer to what we needed but soon realized that Operations Mgr was attracting a type of person that’s was way off from what we needed. It attracted an older crown who had “operations” experience doing projects with construction companies and the like. Not our target. Operations Mgr could also be misread in the startup world for a technical operations role, which this role is not.
Finally, we’re on Business Operations Analyst, first because it captures the unique business side startup opportunity that we’re offering. Second, the role is heavily operational in that there will be management of our fleets on a day to day basis. And third, the title of analyst implies someone that may be a bit junior but will be data driven and work their ASS off. In the consulting world analysts are the grunts, well in the startup world we’re all the grunts. Our understanding of this role and the title that we’ve chosen to recruit for it are optimized and iterated upon and now we’re really starting to see the type of resumes we originally setup for.
I’ll keep this post update with our hiring status & you can apply here > http://ubercab.com/jobs




















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Years and years after Microsoft’s antitrust headlines, Apple is now the anti-competitive monster that Jobs rallied us against in the infamous 1984 commercial. Steve Jobs is the oppressive man on the jumbotron and the Olympian carrying the hammer is the open-source movement…
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