THE DREAM IN ACTION

…we seems to have a lot in common.

In this short interview of Jeff Bezos, now CEO/Founder of Amazon.com, he talks about how he decided to leave his safe cushy job for a startup, Amazon.com. I’ve shared many of his exact thoughts in the process to leaving my safe cushy job at GE to join a startup, UberCab. I really dig his outlook on the decision and his ability to simplify the decision making process.

No matter what your doing, in order to invest well you must be able to look past the immediate to see the future potential return. Luckily for me the decision to join a very early stage startup is an immediate gratification as well. I now have passion for what I’m working on, and this passion is a highly underrated thing. Passion is what will get you up in the morning with a hop in your step. It’s what will push you to call 5 more numbers after being hung up 10 times in a row. It gets you through the suck, and onto the fun.

I think the immediate passion Bezos had for the potential idea of Amazon is what allowed him, and what now allows me to to look past the potential short term risks, which probably aren’t even that significant, and invest in the future. When we define success in the shorter and long term with some level of passion required we see the best possible outcome. Amber says it well:

when we establish a personally relevant framework for success, we become more decisive and action-oriented. when we focus on minimizing regret rather than risk, we become more comfortable in the notion of taking risk. (which i then ask, which involves more risk: having regret or embracing uncertainty?)

establishing a framework allows us to make more decisions faster as we’re able to more easily see the big picture.

My framework for success includes enjoying the process. I wasn’t enjoying that process until very recently but keeping passion for my work at the forefront of my framework allows me to minimize the risks of a startup and invest in the future. Thanks Jeff.

With a lifetime of knowing that entrepreneurship is at my core and now 4 years of studying the web startup world, I’ve finally made the jump from ‘Office Space’ corporate America into the infinite abyss of the startup adventure.

I’ve had a great taste of the startup world, but this is something entirely different. In 2008, I attempted the nights & weekends project; with SocialDreamium we were creating a community analytics product focused towards startup community mgrs. I did all product design and customer development while my co-founder did all development. When Tweetdeck & Seesmic launched their FB & Twitter clients in April 2009, it took the wind from our sales and we closed shop in June 09. Many lessons learned.

More recently, I’ve had the amazing opportunity to work with Foursquare. Tristan Walker & Dennis Crowley are awesome, and in a short 3 months I learned a ton, and was continually inspired by the product they were building and the (what will be) powerful business around it. If I learned one thing from that experience it is that you absolutely must be excited about what you’re working on. If you’re at all bored with your work, you have no chance of success. The excitement that the Foursquare team brings to the office everyday is truly inspiring. I’ll miss working with these guys, thanks fellas.

I had an incredible experience over the last 2 years with GE Healthcare. I was exposed to so much through the management training program I was apart of and was able to work for some of the best managers in that business. I worked on everything from major ERP deployments to enterprise e-commerce, and was able to refine my project management skills in possibly the best environment in the world to do so. But recently a co-worker asked why I’m leaving GE and my answer was this…

My priorities with a job are two fold, first, I want to learn as much as possible, and second, I want to be excited about what I’m working on. I found an opportunity that will allow both of those priorities to be filled in a greater way that I believe GE could. When it came down to it, it was a pretty easy decision…

So, what’s next. It’s a combination of everything I was looking for. I’ll be working with some of the most bad ass entrepreneurs & investors in the industry, and I’ll have an opportunity to learn more in shorter periods of time than I believe I could in any corporate program. I’ll be at the ground floor of a startup that has the opportunity to change the world. I found the opportunity with a little bit of luck, a little bit of right time & right place, and a lot of hard work and preparing for an unidentified opportunity.

So, what is it?

Unfortunately, we’re not quite ready to bare it all. While I generally like to avoid the term “stealth mode”, we’re early and we’re running as fast as we can. I can tell you that I’ll be working between New York & San Francisco and I really look forward to making all the relationships I’ve created in those startup hubs over the last 3 years real life friendships. The world of no health insurance, jamming late nights, endless responsibility, and some of the most fun I’ve ever had are ahead of me and I’m so stoked.

My blogging has slowed down recently for one reason, I’ve being doing more. That’s not to say that doing is the opposite of blogging, but doing is the opposite of talking in many respects. So that’s what I’ve been focusing on, doing.

I read this post from @Micah today and it pretty much summed up the reading or writing to get inspired vs. doing. The gist, we don’t need inspiration from external sources to succeed. Focus on what you’re doing and inspire yourself.

“Inspiration is for amateurs, I just get to work.”
-Chuck Close

So, I’m no doubt going to continue to blog, and even just pontificate at times. But primarily, I’m going to focus on writing about what I’m doing. I hope that you can learn from that, I hope that you’re interested in that, and I hope that I can possibly even inspire. But make sure you’re not just reading blogs to get inspired. Make sure you’re doing so that you can inspire yourself.

Get to work.

Back in October I wrote a post about wanting more feedback on this blog. I vowed that if you gave me feedback, I’d listen and sculpt the content of this blog in such a way that it was valuable for you, the reader. I’ve often struggled with the question, should I write for the audience? or, should I write for myself? I’ve found that a mix is the best for all of us. If I’m not really engaged and passionate about what I’m writing it’s probably not going to come off as very interesting to you, and sure as hell if I’m not interested in the topic then I’m wasting my time writing.

What I haven’t done to-date is share the feedback I received so I want to do that today. It’s important to me to let you know that your “voice” is being heard, and that I actually have been listening to your feedback. One of my favorite startups out there is Rypple, a Toronto based company that creates tools that make it easier to grow as a professional. Their feedback tool which allows for completely anonymous input through email or in this case an embeddable widget (which is still in the side bar to the right) is perfect. The people at Rypple are some of the best and you should follow their progress and use their tools at your company. Check out (@jaygoldman, @ddebow, @dpriemer) Anyway, anything you write in that box is completely anonymous, otherwise I’d give some credit to those who contributed. You know who you are so thank you!

Here are a handful of the tips and feedback that I got…

“I like to hear what motivates you as an entrepreneur– to hear your special reason and drive.”

“I love what you write about – its a must read blog… thanks! It would be great if you wrote more about some controversial topics – the BS of arrogant entrepreneurs, the Kool -Aid drinkers etc. But – don’t be negative, just honest.”

I really like this idea and I’ve not written about it yet. I definitely plan to… (I frickin hate the Kool-Aid drinkers)

“blog what you want, it’ll be best if you like it.”

“Could you talk more about lessons learned from start-ups and their culture and how that influences what you are doing at GE. but in general, keep mixing it up and making it interesting in every blog post.”

Because I do work at GE full time I’ve refrained from writing about it so far. I have been contemplating writing a series of ‘how I use startup lessons in the corporate world’ type posts. I appreciate your feedback here and will start to take more action on it.

“Your stuff is great Ryan, one of my regular reads.”

And that kind of feedback is what keeps me going! I appreciate all of you who take the time to read this blog a few times a week. I will continue to listen to your feedback, feel free to post it in any posts comment section or anonymously in the Rypple tool to the right ——->

Here in Chicago we’ve been building a really solid group of users who are excited enough about Foursquare to tell their friends and the venues that they frequent. Last night we all met up at Lincoln Station in Lincoln Park and chatted about our experiences sharing foursquare and some of the challenges we’ve faced in spreading the word. If you’re interested in joining us next time or talking more about 4SQ, shoot me an email ryan@thedreaminaction.com

More Cupcakes was kind enough to sponsor the event and made some Foursquare branded cupcakes with a Mayor badge. Check out those crowns!

I was very motivated after reading Fred Wilson’s post on tenacity this morning. The long hour, late night, double time, alarm clock, graveyard, bloodshot eye, 3 coffee, 0 inbox, crush it, hustle, grind it out, and rock, bullshit…is totally worth it, and I love it. Not to mention it’s exactly what will, eventually, get me there. You know, there.

I’ve been pondering, in great detail, the challenges of getting “old school” brick and mortar business to better understand, then implement the enormous value that certain web based tools could provide for them. My first observation is that it must happen in that order, understand, then implement. My second observation is that it must be in their terms and must align with their ‘current’ business goals (I’ll elaborate on that).

A friend who works at a major consulting firm asked me for tips on how to use Twitter for his firm. My advice was, “You’ve got to understand your business goals before you have a hope of using Twitter (all social media) correctly”, and the same goes for bars, restaurants, and retailers. Here is what I would be doing if I ran one of these types of businesses…

I’m going to play the role of bar owner for the example here, the same principles apply to all.

1. Identify the value for the “key players”

There are two key players in this game. First and foremost are my customers, without them I’m dead so there interests should come first. My goal is to drive them to my venue. Second, are the investors or owners of the establishment. If an action pleases one and pisses off the other it won’t fly. Mutual benefit is critical.

Customers

It turns out that my customers are becoming passionate about things I don’t even really understand. It’s not productive to bitch out it, it’s my job to learn and get on their level. People are playing web based games that can literally determine where they go next. Customers are following their friends, broadcasting their locations, following friends recommendations, tips, and reviews to make consumer decisions and I have to be paying attention.

Venues

Turns out this crazy new game allows me watch! I’m invited to this party…for once. And because it’s location based I can track their interaction with my bar. Details like who’s coming to me, how often, who they’re with, and what they’re saying about me are mine for the taking. Not only does it let me sit on the outside and observe, they let me engage and play the game, even better, they let me make up the rules! Parker Smith wrote on this blog, ‘r+d’:

Foursquare provides a dead simple and engaging platform through which any small businesses can establish a loyalty program.

Venues can offer specials and determine the incentive for game players (who by the way are our most passionate customers) to come back, and spread the word.

2. Measure the value

Now that my eyes have been opened to the world of technologies that can literally change the way I interact, monitor, and reward my awesome customers, why not make that physical interaction a bit easier? Introducing Square: Twitter inventor Jack Dorsey just launched a biz that is a new way of accepting payments that, oh by the way, allow you to track customer spending. Here’s how Foursquare and Square play well together… (diagram from Hutch Carpenter)

The social incentives remain on the Foursquare side, it’s fun, and people are rapidly spreading the word. Now, from a transactional standpoint, I want to see what kind of $cash$  this is bringing in and revolutionize my conversion and merchant process and significantly increase my visibility to all of it.

Now by using this tiny device that plugs into an iPhone (or another smart phone soon) and can accept credit card payments, I know who’s coming (from Foursquare & Square), I know who is with them (from Foursquare), and I know how much is being spent (from Square), and I know how often they come (from Foursquare & Square). The ultimate customer monitoring, visibility, and analysis has arrived. It’s just up to me to keep my eyes open, continue to learn and use the tools available to me.

Conclusion

I better understand my business goals of attracting and converting customers and I’m using the tool that they are having fun with to monitor and act on their behavior. That’s mutually beneficial. I’m not selling them anything they don’t want, I’m connecting on their level and learning more about them. I’ve taken the time first to understand why these tools will help my customer and me and I can easily implement it. Very simple, very engaging, very affective.

It’s almost as if Foursquare was meant “for Square”.

image via flickr

For a while now I’ve been writing about Foursquare customer development, sales, and business development. I’ve written about my experience as a foursquare sales rep and the challenges of selling to local venues. Now, I’d like to share some of the details of my newest project and what we’re going to accomplish.

I’m extremely excited for this project because of foursquare’s opportunity and potential to change the way business is done.  The challenge of reaching local venues is incredibly difficult and the only successful method to date has been to deploy a very large sales force. Yelp and others have used this method but in my mind traditional methods are not very exciting. What if there was a new way to sell at the local level? What if you could reach venues through their customers and create a win win experience that benefits every party? The possibility of that win win is very exciting, innovative, and exactly what we’re going to build with the Foursquare Street Team.

In the movie ‘The Patriot’, Mel Gibson builds and leads a militia to attack the British in a way that they had never seen, on the ground and by surprise. The normal sales approach has been the equivalent of the “line up and shoot at each other approach” of the pre-American Revolution British Army and what we’re going to build is a quick moving and innovative militia. This “street team” is made of up passionate foursquare users and passionate customers who want their venues to benefit from the value of being connected to customers like never before.

Our next step is forming this street team and empowering them to show venues the value of foursquare. If your an excited foursquare user, see the value of the platform for venues and users, I’d love to speak with you. We’re going to kick this effort of initially in Chicago and expand from there, so please get in touch. [ryan@renliv.com]

Here’s where we are now.

Existing Chicago Foursquare Promos

@ Chaise Lounge: Show that you’ve checked in on Foursquare and get 10% off on food.  Show your waiter to redeem!

@ Dragonfly Mandarin: Show that you’ve checked in on Foursquare and get 20% off every 6th visit!  Show your server to redeem

@ Piece: Show that you’ve checked in on Foursquare and you’re mayor and get your second pint on us! You can also follow Piece on Twitter

@ The Drawing Room at Le Passage: Show that you’ve checked in on Foursquare to the Drawing Room and get a free dessert with the purchase of an entree, small plate or drink. Show your waiter to redeem! Follow the Drawing Room on Twitter

@ David Burke’s Primehouse: Show your server that you’ve checked into David Burke’s Primehouse on foursquare and we’ll send out a complimentary chef’s choice appetizer to add to your breakfast, lunch or dinner. You can also follow David Burke’s Primehouse on Twitter

@ J Bar: Show your cocktail server or bartender that you’ve checked into J Bar on Foursquare, and receive 2 cocktails for the price of 1 before midnight.

@ Metropolis Rotisseria & Annettes: Show that you’re mayor of Metropolis and get a free brownie!

@ Meze Tapas: Show that you’ve checked-in on Foursquare and get 20% off meal with purchase of a pitcher of house sangria.

@ The Food Feastivals: Show that you’ve checked in on Foursquare and get one free admission per paid $10 admission!

@ The Hunt Club: Get a free shot with a foursquare check in, show to staff to redeem!

@ The James Hotel Lobby Bar: Show your cocktail server or bartender that you’ve checked into The James Hotel Lobby Bar on foursquare and receive 2 cocktails for the price of 1.

@ Wow Bao: Show that you’re mayor of Wow Bao on Foursquare and get a free 6-pack of bao!

You can follow Wow Boa on Twitter

@ Wow Bao – Chicago Loop: Show that you’re mayor of Wow Bao on Foursquare and get a free 6-pack of bao!

@ Wow Bao – Water Tower: Show that you’re mayor of Wow Bao on Foursquare and get a free 6-pack of bao!

Hey have you checked out Foursquare?

Is that the Twitter thing?

You can use Twitter to tell people where you are, via Foursquare. So not really a Twitter thing…

Go on…

I recently had this conversation with a non techy friend of mine and it made me think about how quickly things are moving on the web, and how God awfully confusing it must be for someone who doesn’t follow it like we do. That’s why when I heard the quote, “In 2009 if you’re not confused you’re not paying attention” from Bob Johansen of Institute for the Future, it made me stop and think. He really is onto something. When @msuster retweeted that today I could help but follow suit because of how well it explains what is going on.

It’s important for us tech folks to take a step back and put ourselves in the shoes of the non web savvy folks out there and figure out how to relate our fast paced industry to the rest of the world. Let me break it down in one statement: These aren’t just fads, toys, or goofy social networks, these are the tools that will make our lives easier in the future. Over time the good ones will rise and the less useful ones will die, but paying attention to how they develop will give us the understanding we need to utilize them and succeed.

For the critics, you’re absolutely right that you don’t need to pay attention to all of the noise out there, it’s impossible to. But what you do need to do is learn to pick up on the ones that stick and don’t be late to the party. If you’re just now joining Facebook you’re late. It’s going to be critical to at least try to comprehend these trends so that you can stay competitive no matter what business you’re in. Pay attention to the future no matter how confusing it may be.

image via flickr

I’ve been thinking a lot about customer development over the past few months. It’s a new way of thinking as a company, it’s a new way of approaching marketing, product building, and customer service. It’s changing, or maybe already has changed, the way companies think about the relationships with their customers, and it’s never been easier to employ this strategy than in early stage technology companies. And that’s exciting.

One of the smartest pieces of startup advice I’ve heard in a while was Andy Rachleff of Benchmark Capital saying, “The most important thing to look for in a founder: Authenticity”. (thanks to @TristanWalker for pointing me to this quote) The same goes for evaluating a startup as a whole, is the corporate philosophy of the company true to it’s actions? Is the company authentic about what they tell customers and partners? Take Comcast for example: They say they are listening to customers, they have a large team scanning twitter to make sure that customers voices are heard, but they sure as hell don’t seem to be listening to customer feedback about their phone support, or cable and internet packages. In short, it’s terrible. They’re not using customer development to drive their product offerings. True customer development focused startups make this a priority, and that helps them brand themselves as authentic.

Companies that that make learning a priority are exciting and they’re the type of companies I want to work with.

Today I was in a mtg about how GE will work to reach out to potential job candidates. Surprisingly, the recruitment practices are on the cutting edge of listening and reaching out to candidates and meeting them on the platforms that they use. They’ve abandon the “they’ll come to us” mentality that will fail every time. I don’t care if it’s a 2 person startup or a Fortune 2 behemoth, you have to listen and engage in customer feedback at the customers level or you will no be able to accurately road map your product.

Similarly, with the work I’ve been doing with Foursquare the team is very interested in the user feedback. To the point that they are intimately aware that the game must develop with user feedback in mind for it to remain compelling. With the recently inclusion of deals ‘in-game’ it’s only become more valuable for users. In the past it was just fun, now Foursquare is benefiting users financially, and that has staying power.

LEARNING companies solve problems quickly while remaining true to their strategy. LEARNING companies keep users and customers happy even when they don’t give them everything they want. LEARNING companies focus on long term value and they don’t let their products get stale. LEARNING companies measure the metric of user/customer engagement and realized that there is valuable data to be measured there. LEARNING companies listen.

If there is one thing that will be consistent with my career, I want to work for LEARNING companies.

image via flickr

In a recent project, I’ve been doing customer development here in Chicago to help out Foursquare. If you’re not familiar with customer development it’s gathering feedback from potential customer on what they’d like to see from your product in order for it to be of value to them. It’s been a fun experiment in biz dev and a wake up call to the difficulties of door to door sales pitches, but I’ve received a lot of great feedback. Below I’d like to share more of the findings of the experiment. Here’s post 1 and post 2.

Restaurants are scared of new

The overwhelming theme in speaking with restaurateurs is that ‘new‘ is scary. The reason why new is scary is because new costs them time. Time seemed to be their most valuable asset and learning takes time, changing takes time, adopting new takes time. In the tech world it may even be our business to know what the next trend will be, that doesn’t matter in restaurants.

Problem: I’ve found that only savvy business owners get the benefit of online. Forget iPhone apps and mobile social computing, they may not even have a web enable device in their restaurant at all. A few solutions to these problems rose to the surface in my discussions that I think will ease the adoption issue of a new technology.

Solution: Remove the need for opt-in participation. This at first might sound scary but hold on. This isn’t a “we’re going to force you to participate” play, it’s a “we’re going to help you whether you like it or not play”. If foursquare found existing deals that bars and restaurants were running to pull into the system they wouldn’t need to convince bars/restaurants to opt-in. If you know Thursday is $1 beer night at the local watering hole because of the drink specials app, post that deal within foursquare. Then when the user goes, they’ll say to the bar tender, “I found this deal on foursquare, this is awesome”. The user becomes the sales rep, and the bar becomes intimately aware of the value foursquare provides.

Cost of current coupon system

As a part of this round of feedback, I spoke with a marketing professional who sells to restaurants often. I wanted to know what his challenges were and how he overcame them. As always, if you’re doing something tough you might as well get smart experienced folks to give you advice. Why bang your head against the same door they did?

In this conversation I learned some techniques to make my pitch ’sexy’ to bar and restaurant owners.

Showing them their costs. By figuring out what they were already spending on coupons, deals, and existing promotions it was very easy to show them the value of foursquare. Many restaurants spend $500/month or more on ‘Money Mailer’ and other coupon systems, and they have metrics on the amount of people that actually take advantage of the deals. Well guess what, with foursquare the cost of distribution (virality) is significantly lower, thus inserting foursquare as your promotion system returns a much higher ROI. It’s simple, bar shares a deal with foursquare, foursquare share the deals with users, users come to your bar. 1, 2, 3. Cash money.

Limiting the downside of excess coupons

One thing I found when talking to bar/restaurant owners is a fear of the downside. I think maybe they’re pessimists by nature, not sure. Either way, a common concern they had with the foursquare model is, “what if too many people come in for the deal, how can I control it?” They were worried that the Mayor would change everyday and they’d be stuck giving out tons of freebies. A feature that was requested more than once is the ability to record the # of times a person takes advantage of the deal giving them the ability limit abuse. Whether by limiting point incentives or other “in-game” techniques, I don’t see this as being a long term problem.

I’m sure I’ll have more in a couple weeks…

image via flickr

These days it seems like 25% of the ads on TV are for app this or app that. The iPhone app store just hit 100k in applications. Now the Verizon/Motorola/Google Droid comes out and says iCan do everything that the iPhone can’t. You know, Droid Does. One of the coolest things about this Droid phone is the fact that the app store will be just as open and the internets. If you know how to build an app for it, do it, no controlling application or approval process from Apple, Google, or anyone else…at least that’s what they say.

So, where is the money to be made in the App Economy? Well obviously the content creators, the folks who have the most data, whether that’s news, images, or a social graph. Those will always win. Then there are the builders, those who build the best apps will get the most attention, tons of shops have already popped up as the app developers, web developer just doesn’t market as well these days. Mobile is , so if you’re a developer and want to stay relevant, I’d be mastering the iPhone SDK and the Android 2.0 SDK (software development kit). Then come the aggregators, these folks make things easier on the users, and this is what I want to touch on today.

People always complain that the iPhone app store sucks to navigate and they’re right. It’s terrible. Nobody really knows what the Droid app ecosystem will look like because it’s going to be user generated and the users just aren’t there yet. One huge opportunity regardless of platform is application discovery. The proven model of discovery in almost any vertical these days is through the social graph. This means, what apps are my friends downloading, I want them too.

Enter, Appolicious. The social graph for apps. They’re creating compelling ways to discover new apps through a Facebook enabled social network and an easy tool to upload your entire (iPhone only for now) app collection…and if they’re smart, which I believe they are, there will eventually be no limit to which app ecosystem you’re interested in. Within Appolicious, when I search for foursquare I’ll eventually see both their iPhone app, their native Android 1.0 app, and their new Droid app, and also their Palm Pre and Blackberry apps (yet to be released). I want all apps, all platforms, and all my friends reviews.

How many app developers, content creators, and others will want to get a piece of that pie within Appolicious’s soon to be powerful network of people who own apps? Answer: All. This will likely become the most powerful site for application promoters and marketers because this will be the primary tool for application discovery. You might have said, “yea but Apple will just do it and wipe them out”, this application ecosystem diversification is exactly what will give Appolicious staying power.

Alan Warms, the Chicago based CEO of Appolicious, wrote an interesting post back in October about how free apps are the future (I agree) and this statement shows he clearly has a good grasp on where this application economy is going and how best to participate in it.

With yesterday’s announcement (10/15 Apple announces in app purchasing), every company out there can offer a free iPhone App, thereby reducing the friction of driving adoption, knowing that over time they can work with their consumers to find offers that make sense for both parties.

Alan is taking a big bet on Apps, and I think it’s a safe one. Applications, through the increase of mobile computing will become the quickest, easiest way for users to reach the web and the content they need. They’ll increasingly see their smart phones and mobile devices as their tool box to accomplish specific tasks and their apps will be their tools. We all know how much easier a job is with the right tools.

Here’s an interview Alan did with Robert Scoble about Appolicious.

image via flickr

In a recent interview with Peter Kim of the Dachis Group, (one of hundred’s he’s done over the last 2 weeks) Gary Vaynerchuk summed up his hard work and much of his business philosophy by saying, “Talk and things happen.”

I’ve been watching WineLibraryTV for probably about a year. Gary is nuts and I won’t even argue with the more subdued folks who say they don’t like his style, to each their own, personally, I love it! He’s inspiring, honest (authentic) and passionate to no end. His transparent hard work is a great reminder just how tough building a business can be and how you really do have to “hustle” your ass of to succeed. Thanks for the inspiration Gary.

When I heard he was coming out with ‘Crush It’ I thought, I probably won’t buy that book. I’ve heard his story over and over and although it’s a great one, I don’t need to spend $15 bucks to read it. Then I took a step back, realized that 9 months or so ago when Gary came out with his first book on wine, he sent me a free copy just because I emailed and asked. Then when we wanted Gary on ActionsTalk, he happily filmed our interview and was one of our most watched webisodes :) Again, thanks Gary.

So I decided, even if I’ve heard the story, I’m buying the book. I owe it to the guy. He’s bustin’ his ass, inspiring people along the way, and I’m happy to drop 10-15 bones to help him out. Man I’m glad I did. When I dove into the book on my flight this weekend I realized that his background, although I thought I’d heard the whole story, I hadn’t, and it’s a damn good one. His love for his family and his core values that have guided much of his business decision making are rock solid, and it’s clear he’s loyal to those principles.

His story of coming up learning to trade baseball cards for some serious cash is awesome. Then jumping to wine because of his fathers liquor store business and he’s realization that peoples interest in collecting and trading cards was not dissimilar to their passion for collecting and trading wine (can you say insight). Gary’s ability to see what people value and how to extract some of that value as a business is far above the rest.

Many books give you all kinds of philosophy leaving the how-to to be desired. Not this book. ‘Crush It’ is practical and applicable to almost anyone. Whether you hate your current job and are looking for an entrepreneurial option out or whether your running your own business but aren’t enjoying it, Gary shows you how to maximize the enjoyment of your life by focusing on a topic and a business that you can wake up excited for.

I’ve just finished up ‘Crush it’ this morning and it really is inspirational. The biggest surprise is that there really is a ton in the book that is outside of Gary’s normal schpeal. Even for the avid WLTV and Gary fan it’s a great read. It’s original stuff that is very motivating. Please, I encourage you, got out and pick up this quick read that is guaranteed to inspire and be well worth the $15 bones.

(Gary this picture of you should be titled, seduction. :)

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In a recent project, I’ve been trying to sign-up venues here in Chicago to be on Foursquare. It’s been a fun experiment in sales and a wake up call to the difficulties of door to door sales pitches. Below I’d like to share some of the findings of the experiment (in the last post) and some of the suggestions that I would make to the Foursquare founders all based on venue feedback. These changes may make those local business partnerships a bit easier and more valuable.

Ideas

1) Simplified measurement – venues don’t have time or resources to read through hundreds of tweets to see what people are thinking or wanting in real time. Maybe after the fact, that night or the next day, they could log in to review customer comments but a rating system may serve Foursquare well. For example, if in my Foursquare shout out that would eventually read:

Getting my marriage license. Now the government knows! (@ Daley Center in Chicago) http://bit.ly/4F696n

What if I really entered:

“Getting my marriage license. Now the government knows! 8“

As in, the experience was an 8/10. Foursquare could begin to have a ranking system for all of the experiences their ‘players’ have. This could be fun for the game players for comparing experiences with friends and getting really solid ranking of venues, and also this would create super valuable data for venues, giving them even more incentive to partner.

2) Tangible rewards, putting customers to work – what if venues could put customers to work for them? Would the game be fun enough and the incentives exciting enough for the customer to consciously bringing 10 people to a venue in order to receive a free round of drinks? Every so often Chipotle will call up someone in my office who just dropped off their business card and say, “bring 15 friends, you get free burritos today”. Foursquare could handle all of that type of outreach for venues. They could collect info on who’s coming in and who they’re bringing with them. The could measure the outreach potential for each person, targeting their best evangelists, and rewarding accordingly.

3) Just like EA, it’s in the game - Create game player incentives for signing up businesses on Foursquare. Because Foursquare has such a loyal group of users they have the ability to open source the recruitment of the businesses job to a special set (or all) of game players. Similar to the way that Foursquare has given certain users the ability to edit the venues, they could also give management rights to recruit venues. This could would increase the number of venues signed up exponentially.

Just like Wikipedia is successful solely because of the millions of people that edit content for free, Foursquare will be successful by using their community to curate it’s collected venue data.

The ActionsTalk Story

When Blake and I started ActionsTalk back in early 2008 we were filled with the excitement that comes with a new venture. We hoped that ActionsTalk would become a valuable service for the “non hub” startup communities. We worked to bring deserved attention to startups who weren’t necessarily getting into the limelight because of their location. We worked at that for a long time. We succeeded at that for a while. We got onto the cover of the business section of the Milwaukee newspaper on the same day Barack was elected president and got huge publicity because of it. Our inboxes were flooded and things were looking up. We locked down some advertisers and AT was making money.

But in time the excitement dwindled and the direction changed. In time those changes lead to stresses on Blake and my relationship. And those stresses, since we were friends before business partners, lead to less excitement of making the business grow. I questioned, why I would want to grow something that seemed like it was harming a great friendship? So, the rate at which we worked and posted crawled and AT as a business died. ActionsTalk remains a great video blog with over 40 amazing entrepreneurial interviews, filled with content that I honestly believe any entrepreneur can learn and benefit from. In that sense it was a success, but no business that doesn’t get sold or continue to grow is a true success.

The changes in our business did introduce serious challenges on our relationship and in the end I think we both backed off because the challenges of a video blog business (a challenging and grinding business to be in) weren’t worth harming the friendship. Startups are tough and they WILL affect the dynamic of the founders relationship. Here are 5 ideas to keep in mind and things to focus on in order to understand and prepare for how a startup will affect a founding teams relationship.

1) Talk about the road map

In the case of ActionsTalk we set a goal of doing ActionsTalk interviews for a year. We reached that goal but it was never clear where, if anywhere, we would go after that. Needless to say, right about the year point, we slowed down. Build a road map, work though it from a product perspective, and from a personal life time-line perspective, and you’ll have a lot better chance of long term success.

2) Practice extremely open communication

Albert Wegner recently wrote a post about calling people out when quite during board meetings. He implied that even some startup founders wouldn’t express their real opinion during these meetings, and potentially he would find that founders completely disagree on direction! This is a big problem and any directional decision should be discussed with founders.

3) Keep emotion out of your business but in your friendship (possibly impossible)

This one is probably the toughest. At some point you’ll have to make a decision, what will come first the friendship or the business? There are so many stresses that come into running startup business that it’s going to be extremely tough. I do believe that you can run a business with a friend or family member but it takes a very special relationship and priorities do have to be discussed.

4) Focus on the larger goal

I worked on a project a few months back with my friend Allen. We decided to plan for about 2 weeks and raise money for one week and donate all of that money to building Libraries in Laos. He was traveling there at the time and I did all of the “social media” and out reach work state side. In 5 days we raised a few thousand dollars. Although a little stressful because of the fact that we didn’t actually hit our goal of $5000, our relationship was fine throughout. This may have been because of the shorter time period of the project, but I really do think that both his and my focus on the goal is what kept it so fun for both of us. As we checked our donations daily hourly it became more and more motivating. In the end it was a very successful project because of our ability to focus on the goal.

5) Don’t do it

Lastly, if you think that a friendship will not withstand the pressures of a startup, don’t do it. People are usually your friends because they are similar to you. Those are often the worst business partnerships anyway. The Ying and Yang relationships work better on the whole because you need those complimenting skills and challenging view points. Like I said before, a priority usually has to be chosen and if the friendship is the priority the project can often end poorly.

photo via flickr